What will you do if any of the customers are not happy with the quality or results of the product by the end of the project?

To handle an unhappy customer, you must:

  • Show the customers that you value them
  • Understand why they are not happy
  • Figure out what modifications they want
  • Try to incorporate the modifications if possible
  • If not possible try to convince and explain to the customer that the project fits in with the agreed scope